Refund policy
We want you to be happy with your FOLDORA. If you are not, you can return it within 30 days of delivery.
Conditions
- The machine must be unused, complete with all parts and accessories, and in its original packaging.
- You must contact us before sending the item to receive a return authorization and instructions. Items sent back without authorization will not be accepted.
- Return shipping is paid by the customer, unless the item arrived damaged, is defective, or is not the item you ordered.
Damaged, defective or wrong items
Please inspect your order on delivery and contact us within 48 hours if the item is damaged, defective or wrong, with your order number and photos. We will repair, replace or refund it at no cost to you.
Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are sent within 10 business days of inspection: by bank transfer to the account you provide, or, for orders paid in cryptocurrency, in the same cryptocurrency for the USD amount paid, to a wallet address you provide. Original shipping costs are not refundable, unless the return is due to our error or a defect.
Exchanges
To exchange for another finish or model, contact us within the return period.
Non-returnable items
Opened fragrance consumables cannot be returned for hygiene reasons.
Contact
For any return question, contact us, call +1 (408) 320-0180 or write to FOLDORA, 80 Triangle Blvd, Carlstadt, NJ 07072, United States.